Mitchell Knell
Work
  • Apr2022 - Now
    GoDaddy
    Lead Technical Writer

    Founded and architected an internal developer documentation platform serving ~2,000 developers across 10+ technical domains, scaling to 776+ pages, and adopted by 170+ contributors.

    • Sole writer on the six-week migration from classic-developer.godaddy.com to developer.godaddy.com, GoDaddy’s public developer portal, from information architecture through OpenAPI spec quality
    • Established org-wide documentation standards using Vale (automated style linting), Diátaxis information architecture, and contribution workflow guides
    • Led an org-wide engineering efficiency program targeting a 25% reduction in developer cycle time across ~800 engineers
    • Designed and maintained an automated CI/CD quality system enforcing syntax validation, broken link detection, style linting, and redirect integrity checks
    • Built AI tools and workflows to identify documentation gaps based on PRs and Slack messages and automate writing first drafts and documentation reviews
    • Led consolidation of 120+ technology assessments and migrated 700+ pages of engineering guidelines while preserving link continuity
    • Edited engineering blog submissions
    • Provided company-wide guidance and roadshows on documentation best practices
  • Jun2021 - Feb2022
    Unqork
    Technical Writer | DevOps/Cloud Infrastructure

    Sole technical writer embedded with the DevOps team, documenting complex cloud infrastructure topics for a no-code PaaS/SaaS platform.

    • Collaborated with a team of eight technical writers to develop, redline, peer review, and edit end-user facing documentation
    • Documented AWS and Azure architecture, mTLS certificate setup, and AWS PrivateLink/Azure Private Link
    • Created and updated DevOps Architecture Confluence pages for internal team usage
    • Participated in Agile/Scrum sprint meetings using CI/CD methods
    • Tracked and updated project statuses in JIRA
  • Mar2020 - Jun2021
    Scientific Research Corporation
    Technical Writer I

    Collaborated with a team of four technical writers on defense and infrastructure documentation.

    • Developed, redlined, and peer reviewed SOPs, SOVTs, Software Base Loads, Sanitization procedures, Backup and Restore guides, and Software Test Plans
    • Created, updated, and edited documentation in DocBook using oXygen XML and TortoiseSVN
    • Collaborated with cross-functional teams including developers, engineers, SMEs, systems administrators, security specialists, and project leads
    • Obtained CompTIA Security+ certification within 3 months of hire